Noticed a payment error? Here's an overview of how our charges work.
Treatwell charges will appear in your banking as 'Treatwell'. If you think the price showing is incorrect (different from that stated on the website or app), please start a chat session from the "Chat Support" button in your Treatwell account, and we'll have a look.
We'll need the following details:
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Order reference
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Charge
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We may also ask for proof (eg. a card statement).
If you're asked for a supplementary charge during your appointment, please provide us with the following:
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Order reference
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Date of appointment
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Charge involved
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Reason given for extra charge
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Name of staff member who made the charge