If you’re having issues while you’re using the Treatwell app, such as it crashing or failing to load a page, there are a few easy steps you can take to solve the problem.
Apple
On an iPhone or iPad, try uninstalling and reinstalling the app, and check in your settings whether you need to perform a software update.
If this doesn't solve the problem, turn off your device and then back on again, which gives the app a chance to update itself.
Android
If you're using an Android mobile or tablet, there are a few Troubleshooting Steps that you can try to resolve any minor issues.
If that doesn't work, try testing your phone in safe mode to check whether it's your device or another app that's causing the issue. Or, you might need to contact your phone's manufacturer.
Computers and laptops
If you're using a laptop or computer, try clearing the cache and cookies of your browser, checking for any available browser updates, and any available updates to your computer itself.
If you're still having trouble
Send through the following information, as well as some screenshots, and we'll investigate further:
- The email address of the account you're using
- The device model name
- The operating system of your device and the version you're running Android | iOS | Windows | macOS | Linux
- The app or browser version that you are using
Google | Firefox | Microsoft Edge | Internet Explorer - Any screenshots or screen recordings of the issue
iOS | Android | Windows | Mac | Linux
Please, start a chat session from the "Chat Support" button in your Treatwell account, and we'll have a look.