Manage your booking (Gift cards and Reservations)
Making a booking
Managing a booking
- How can I get in touch with a salon directly?
- How do I add my appointment to my Google or Apple calendar?
- How and where do I find my appointment information?
- How do I reschedule an appointment?
- How do I change the treatments I booked?
- Can I cancel part of my booking?
Cancellations, complaints and refunds
- What do I do if a salon cancels my appointment?
- What do I do if the venue is closed when I arrive?
- My order was refunded but I haven’t received the money. What should I do?
- Why have I been charged when I didn't attend my appointment?
- How do I cancel my appointment, and how do refunds work?
- Cancellation policies explained
Gift Cards, credit notes and promo codes
- How can I get a VAT receipt for my gift card purchase?
- How can I buy a Treatwell Gift Card?
- How do I add a Treatwell Gift Card to my account?
- How do I pay with a gift card or promo code?
- My gift card or credit note has expired. Can it be extended?
- Why has my gift card/credit note been used when my booking failed?