Make and manage bookings

Making a booking

• My phone number isn't working at the checkout - what should I do?
• How can I rebook an appointment?
• How do I book an appointment?
• What do I have to do if the service I want to book requires a Patch Test?
• Why do I have to pay in advance?

Gift Cards, credit notes and promo codes

• How can I get a VAT receipt for my gift card purchase?
• How can I buy a Treatwell gift card?
• How do I add a Treatwell Gift Card to my account?
• How do I pay with a gift card or promo code?
• My gift card or credit note has expired. Can it be extended?
• Why has my gift card/credit note been used when my booking failed?

Managing a booking

• How do I add my appointment to my Google or Apple calendar?
• How and where do I find my appointment information?
• How do I reschedule an appointment?
• Can I add an additional treatment to my booking, or change to a different one?
• How can I get in touch with a salon directly?
• Can I cancel part of my booking?

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