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  1. Customer Help Centre
  2. Cancellations, complaints and refunds

Cancellations, complaints and refunds

Cancellations, complaints and refunds

  • Why have I been charged when I didn't attend my appointment?
  • What do I do if a salon cancels my appointment?
  • How do I cancel my appointment, and how do refunds work?
  • Cancellation policies explained
  • How do I make a complaint?
  • What do I do if the venue is closed when I arrive?
See all 12 articles

Other payment questions

  • I have an unrecognised transaction in my bank, what can I do?
  • How can I get a VAT invoice or receipt for my booking?
  • How can I delete a stored payment method from my account?
  • How can I sort out a billing error?
Customer Help Centre
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