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  2. Manage your booking (Gift cards and Reservations)
  3. Cancellations, complaints and refunds

Cancellations, complaints and refunds

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  • What do I do if a salon cancels my appointment?
  • What do I do if the venue is closed when I arrive?
  • My order was refunded but I haven’t received the money. What should I do?
  • Why have I been charged when I didn't attend my appointment?
  • How do I cancel my appointment, and how do refunds work?
  • Cancellation policies explained
  • How do I make a complaint?
  • What do I do if I need a partial refund?
  • I've paid for my booking twice, can I get a refund?
  • My booking didn't go through but I've been charged, help!
  • I've been refunded but I no longer have that bank card. What can I do?
  • I've been refunded in Treatwell credit, can I get a cash refund instead?
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