Not totally satisfied with your treatment?

We hope that the venues we work with provide a tip top service, but if you think something wasn't quite up to scratch, you can let them know.

The best place to start is by speaking to the owner or manager – often misunderstandings, mistakes or problems can be addressed or rectified right away by the venue themselves.

You can find the contact details for the venue you visited in your booking confirmation email from Treatwell or by clicking on 'My Bookings' section once logged into your Treatwell account. 

Still not satisfied? If you have spoken to the venue you're still not happy with the resolution, please email our Customer Care Team at help@treatwell.co.uk with the follow information. 

• Order reference
• Summary of complaint
• Desired outcome
• Outcome of feedback to venue owner/manager

Bullet point your comments and the Treatwell customer care team will take up the matter with the venue and try their best to resolve your matter.