If you suspect that you have been charged twice for a booking, the first thing to do is check your bookings in your Treatwell account. If you can see that there is a duplicate booking, you can simply cancel it.
But before you go ahead and cancel the booking, double check the cancellation policy as this will explain whether you are able to cancel and how you will be refunded. You can find the cancellation policy in two places; at the bottom of your booking page within your Treatwell account and also in your booking confirmation email.
If there isn’t a duplicate booking in your Treatwell account, but you have duplicate transactions on your bank statement simply email email@example.com with the following information:
- Email address you use to make bookings
- Name of venue you booked
- Copy of bank statement displaying duplicate transactions