Reschedule your appointment

Need to change your appointment? No problem, rescheduling is easy. Here's how to do it.

In case you missed them, here are the need-to-knows:

• In most cases you can reschedule up to 1 hour before your appointment - make sure to check the cancellation policy details applied to your booking before making any changes - those can be found in the 'manage booking' section of the app, your Treatwell account, or in your confirmation email.
• Rescheduling from the app or your account?
  • Go to 'My Bookings' and select your booking.
  • Tap 'Manage your booking'.
  • Tap 'Change date and time' / 'Reschedule'.
  • Choose your new date and time, then click 'Confirm reschedule'.
• Rescheduling through your confirmation email?
  • Look for the Reschedule or Cancel button (just above the venue location).
  • Click Reschedule.
  • Choose your new date and time, then click 'Confirm reschedule'.
• If you've missed the rescheduling window you can try the salon directly or get in touch with us.