Treatwell Refund and Cancellation Policy

The below is a summary of our Refund and Cancellation Policy and should not be a substitute for reading the full cancellation terms in clause 5 of our Customer Booking Terms & Conditions here.

Dated appointments (excluding spa breaks):

Treatwell offers a 'change of mind' guarantee from the time of purchase up to 24/48/72 hrs before your appointment is due to take place. If you change your mind, we will give you a 100% refund to the original method of payment, subject to the Partner Cancellation Policy (below).

Partner Cancellation Policy (excluding spa breaks):

All of our Partners have a cancellation policy which means no bookings can be cancelled within a specific period leading up to the date of your appointment i.e. 24hrs, 48hrs or 72hrs before the appointment. For example, a policy of 24hrs means no booking can be cancelled within the 24hrs leading up to the time of your appointment.

Requests for a cancellation within the Partner Cancellation Policy must be made directly to the Partner. The Partner's decision is final.

Partner Cancellation Policy (spa breaks):

All of our partners offering spa breaks have a cancellation policy which either means no bookings can be amended or cancelled within a specific period leading up to the break (i.e. 24, 48 or 72 hours as above) or may mean that cancellation is not permitted at all. It is therefore very important you check the cancellation terms when booking.

Requests for cancellation within the Partner Cancellation Policy must be made directly to the Partner. The Partner's decision is final.

eVouchers

Treatwell offers a 14 working day 'change of mind' guarantee which begins the day after purchase. If you change your mind, we will give you a 100% refund to the original method of payment. An eVoucher cannot be refunded once redeemed.

After 14 working days: we offer a credit note to the full value of the eVoucher (6 month expiry).

Treatwell Gift Cards

Treatwell offers a 14 working day 'change of mind' guarantee, which begins the day after purchase. If you change your mind, we will give you a 100% refund to the original method of payment. A Treatwell Gift Card cannot be refunded once redeemed.

After 12 months: Treatwell Gift Cards are valid for 12 months from the date of purchase. Treatwell Gift Cards cannot be redeemed once the expiry date has passed.