Help, I can't log in!

It’s so annoying when you can’t find the scrap of paper where you scribbled down that crucial password!

The first step in solving the problem is to be sure you have a profile on Treatwell. Often people will buy a brilliant treatment on Treatwell or sign up to our newsletters but don't create a profile. If this is you, click to sign up and get started.

If you do have a profile on Treatwell and are unable to log in you’ll need to reset your password. It should be 8 characters long and it can't be a password you've used before. Here’s how to reset:

On the app:
- Go to “My bookings”
- Tap Settings
- Tap Logout
- Tap 'Log in'
- Select 'Forgot your password?'

On desktop:
- Tap 'Log in' (top right)
- Select 'Forgot your password?'