Cancellations & Refunds

Cancellations

• What do I do if a salon cancels my appointment?
• How do I cancel my appointment, and how do refunds work?
• Cancellation policies explained
• Can I cancel part of my booking?
• I was marked as a 'no show' but I attended my appointment. What do I do?

Refunds

• What do I do if the venue is closed when I arrive?
• My booking didn't go through but I've been charged, help!
• What do I do if I need a partial refund?
• I've been refunded in Treatwell credit, can I get a cash refund instead?
• I've been refunded but I no longer have that bank card. What can I do?
• My order was refunded but I haven’t received the money. What should I do?

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