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  1. Customer Help Centre
  2. Make and manage bookings

Make and manage bookings

Making a booking

  • My phone number isn't working at the checkout - what should I do?
  • How can I rebook an appointment?
  • How do I book an appointment?
  • What do I have to do if the service I want to book requires a Patch Test?
  • Why do I have to pay in advance?

Gift Cards, credit notes and promo codes

  • How can I get a VAT receipt for my gift card purchase?
  • How can I buy a Treatwell gift card?
  • How do I add a Treatwell Gift Card to my account?
  • How do I pay with a gift card or promo code?
  • My gift card or credit note has expired. Can it be extended?
  • Why has my gift card/credit note been used when my booking failed?

Managing a booking

  • How do I add my appointment to my Google or Apple calendar?
  • How and where do I find my appointment information?
  • How do I reschedule an appointment?
  • Can I add an additional treatment to my booking, or change to a different one?
  • How can I get in touch with a salon directly?
  • Can I cancel part of my booking?
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Customer Help Centre
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