Logo
Submit a request
  1. Customer Help Centre
  2. Cancellations, complaints and refunds

Cancellations, complaints and refunds

Cancellations, complaints and refunds

  • What do I do if a salon cancels my appointment?
  • How do I cancel my appointment, and how do refunds work?
  • Cancellation policies explained
  • How do I make a complaint?
  • What I do if the venue is closed when I arrive?
  • What do I do if I need a partial refund?
See all 11 articles

Other payment questions

  • I have an unrecognised transaction in my bank, what can I do?
  • How can I get a VAT invoice or receipt for my booking?
  • How can I delete a stored payment method from my account?
Customer Help Centre
English (GB) Deutsch Deutsch (Österreich) Deutsch (Schweiz) English (BE) English (IE) Español Français (Belgique) Français (France) Italiano Lietuvių Nederlands Nederlands (België)