What do I do if the venue is closed when I arrive?
We're really sorry that the salon is closed. Here's what we can do.
We know how frustrating it can be to arrive at a closed salon when you've been looking forward to your favourite treatment. If you do find yourself in this situation, please first check your appointment details and the salon contact details in the Treatwell app or webpage, or on the booking confirmation email, and give them a call if you can. Sometimes the team are inside or on their way, so try to reach them as soon as possible.
If there's no answer, then please contact us by filling out this form, and we'll try to contact the salon again for you. If we can't get through, we'll see if we can help you to rebook nearby. If you prepaid for your appointment, we'll follow up with the salon about your refund.
Unfortunately, you won't be able to leave a Treatwell review if the appointment doesn't go ahead. We will follow up with the venue directly to help them ensure this doesn't happen to any other clients and that trusted salons are booked more often.