I was marked as a 'no show' but I attended my appointment. What do I do?

To keep their client records and agenda up to date, all salons have the ability to mark an appointment as a ‘no show’ if a client doesn’t make it to their appointment on time. 

Whenever that happens, we’ll send you an email to confirm the finer details on your side. 

If you were marked as ‘no show’ unintentionally, you can let us know that your appointment did happen via the ‘let us know’ button in your email.

We’ll make sure to update your booking in the system, re-add the loyalty points to your profile and, if the treatment was received, we’ll send you an invitation to leave a review.

After that, you can relax knowing that your booking history is up-to-date, and get to planning your next treat.