Cancellations, complaints and refunds
- Why have I been charged when I didn't attend my appointment?
- What do I do if a salon cancels my appointment?
- How do I cancel my appointment, and how do refunds work?
- Cancellation policies explained
- How do I make a complaint?
- What do I do if the venue is closed when I arrive?
- What do I do if I need a partial refund?
- I've paid for my booking twice, can I get a refund?
- My booking didn't go through but I've been charged, help!
- I've been refunded but I no longer have that bank card. What can I do?
- My order was refunded but I haven’t received the money. What should I do?
- I've been refunded in Treatwell credit, can I get a cash refund instead?